Contact Us

Welcome to NEXPERE

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our Christmas-themed decorative collection, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support by Email

Email: service@nexpere.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to product condition, assembly, functionality, or other product details

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@nexpere.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product assembly, usage, and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and product information
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.

4. Product Support

NEXPERE offers a curated collection of Christmas-themed decorative products that combine artistic and animal-inspired designs with practical functions. Our collection includes decorative figurines, functional ornaments, storage decorations, and other distinctive home accessories designed to bring personality and festive atmosphere to everyday spaces.

Our products thoughtfully combine decorative elements, storage functions, and holiday-inspired design. Featuring unique shapes, rich details, and warm colors, each piece is designed to add character and a welcoming Christmas atmosphere to your home.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Product functions and features
  • Assembly and operation guidance
  • Product care recommendations
  • Included accessories
  • Recommended usage
  • Product variations
  • General product questions

Because specifications and features vary between products, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

NEXPERE welcomes inquiries from retailers, distributors, commercial buyers, interior design businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@nexpere.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: NEXPERE

Legal Entity:
Shenzhen Dongfang Yaowang Network Technology Co., Ltd.

Registered Address:
Room 1101, Zhongshen International Building, No. 2068 Hongling Middle Road, Songyuan Community, Guiyuan Subdistrict, Luohu District, Shenzhen, Guangdong, China

Unified Social Credit Code:
91440300MAEA202EX5

Customer Support Email:
service@nexpere.com

NEXPERE is owned and operated by Shenzhen Dongfang Yaowang Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing the right NEXPERE decorative product to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@nexpere.com

Thank you for choosing NEXPERE.

NEXPERE — Artful Decorations Made for Festive Living.